Further Information

Here you will find details about shipping, returns, complaints and copyright policies. We strive to provide transparent and reliable services to our customers, ensuring a positive shopping experience with us. When in doubt, please email with your query.

 

USEFUL INFORMATION 

Tracking: Becoming a registered customer and choosing the appropriate tracked shipping option allows you to track your order online via Royal Mail or Parcel Force tracking numbers. Simply go to your account and log in to view your order status.

Confirmation Emails: Occasionally your order confirmation may find its way into your junk email folder. If you cannot find a confirmation mail and are wondering if your order has been received/processed by us, check your bank account first and whether the money has been taken from your bank account. The parcel is probably on its way to you even if you can’t find the email - if it has not been received after 7 days, let us know by emailing us at hellonikmunro@gmail.com and we will track it for you.

 

SHIPPING POLICY

UK Shipping

When ordering from us please take into account that you are buying a made-to-order product from a small business in the Scottish Highlands - Royal Mail are usually efficient in collecting mail, however at busy times like Christmas, or in severe winter weather, this service may be disrupted and your order might take a little longer than normal to arrive at your door.  We will aim to make you aware of any potential delays at the time of your order.

It usually takes 3 - 5 working days to upload your prints to a professional external printer, who print, pack and dispatch directly from their premises.  For cards, teatowels and cushions, we pick and pack personally and your package will be sent on its way via Royal Mail. We endeavour to do this as quickly as possible, but depending on the amount of orders we receive at any one time, this may take up to 2 or 3 days to dispatch.  

If you require a custom order or have an enquiry about any products not listed within this website, we will do our best to investigate and produce your desired item.  Turnaround times will be discussed in your personal communication.

Cards will be posted using standard, non-tracked Royal Mail First or Second Class post - whichever your preference is from the shipping options.

Proof of postage is recorded at all times.

International Shipping, Import Duties and Tax

We can ship worldwide.  Tax is calculated based on your shipping location.  Generally envelopes, print tubes and parcels are sent via Royal Mail by default and then the corresponding postal partner in your country. If you have a preferred courier, please get in touch.  You will be emailed tracking information for your delivery.  We will provide full commercial invoices.  Any applicable import duty or customs fees are always the buyers responsibility and may be payable to customs in the destination country.  We cannot label parcels as gifts.

Buying from the EU  

Following Brexit, the rules EU shipments changed. If shopping from the EU you can select your country and will see prices in EUR exclusive of duties. EU customers are now responsible for any import duty payable on any delivery from us. These charges are out of our hands and if applied to your order will be payable to customs in the destination country. We provide full commercial invoices but are unable to label your parcel as a gift.

Returns & Refund Policy

Once payment has been accepted, the order will be deemed to be a binding contract and to cancel you should immediately follow our returns process below.  

Cancellations

At our discretion it may be possible to cancel your order, eg. if it has not yet been picked and packed, or in the case of Fine Art Prints, if it has not yet been uploaded to our external print supplier - once it has been sent to the printer, unfortunately we are unable to cancel the print process.  To request a cancellation please contact us {ASAP} at hellonikmunro@gmail.com quoting your order number and we will let you know if it's possible.   

Damages

Our cards and prints are packed with utmost care.  Please inspect your order upon receiving and contact us immediately if your order is wrong or faulty in any way, so that we can assess and correct the issue. 

Damaged or faulty items will be replaced or refunded in full. Once you have emailed us with your complaint, we will issue you a return shipping label for sending back your items. Your items must be returned along with your name and order number.

To be eligible for a return, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.  Please contact us for any returns queries at hellonikmunro@gmail.com

Refunds
We will notify you once we’ve received and inspected the return of your faulty order and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method minus the postage costs. Reminder: it can take some time for your bank or credit card company to process the refund.  When returning items to us, we’d recommend you hold on to proof of postage - we cannot take responsibility for any parcels that might get lost in transit.

Exchanges
We do not offer any products through an exchange process.

 

PRIVACY NOTICE

This privacy policy sets out how we use and protect any information that you give us when you use this website. Nik Munro Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

 

WHAT WE COLLECT

We may collect the following information:

  • Name
  • Contact information including email address & phone number
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services in providing images relevant to your local area.
  • We may periodically send promotional emails, using the email address which you have provided, about new products, special offers, discount coupons or upcoming exhibitions which we think you may find interesting.
 
General
We reserve the right to refuse service to anyone for any reason at any time. Reproduction, duplication, copying, selling/reselling items using our images, without express written permission by Nik Munro Designs, is forbidden.
All images remain the Copyright of Nik Munro Designs.

Modifications to products and prices
Prices for our products are subject to change without prior notice. 
We reserve the right at any time to modify or discontinue our products without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of our stock. 
 
PRINT FINISHES
What is a Giclée Print?
A Giclée is a print is produced using a fine art digital high resolution printing process which uses pigment based inks on very high quality archival/museum grade paper to achieve prints of superior detail, light fastness and stability. Our professional, award winning print supplier assures accurate, quality prints on a range of fine art smooth and textured boards producing immaculate prints that are guaranteed to be fade resistant for at least 70 years.
 
What is a Metallic Print?
This is a photographic print on a super-high gloss, luminescent, silvery paper which illuminates and adds vibrancy to any image that's printed onto it. It works particularly well with anything that requires that extra bit of magic: Northern Lights, starry skies, autumn colours, etc.
 
What is a Lustre Print?
A Lustre print is an everyday photographic paper with a soft sheen, suitable for traditional portraits or event photography prints. It will fade over the years, so should avoid being hung in direct sunlight.
 
Greeting Card Boards and Envelopes
Cards are printed on textured and smooth boards which complements the image on it.  Each card comes with either a brown, white or grey gummed envelope. Each card is blank inside for your own personal message and can be used for any occasion. All card stock is environmentally friendly.
 
Buying Local
All of our products are designed in Scotland and printed/produced in Scotland and England by long-established, professional businesses using quality, sustainable materials.  We avoid using cellophane/plastic packing products wherever possible.
 
Ideas & Recommendations
We always enjoy hearing from our customers. If there's something you would like to see available from our web-shop, or if there's anything we could do better, please drop us an email with your thoughts. If there are small businesses who, collaborating with would be a positive experience for both parties, we would be delighted to hear your ideas.
 
 

 

 

Have a question or need assistance?

Feel free to reach out to us for any queries related to our products or services. Our team is here to help you with any concerns you may have.